Isavia´s materiality topics
Isavia’s CSR Report is drafted in accordance with GRI Global Reporting Initiative Standards: Core together with special provisions GRI-G4 on airports. These special provisions deal specifically with the challenges and opportunities faced by airports when it comes to sustainability. Consideration is given to the company’s operations and to their impact on the economy, the environment and the community. Isavia focuses on extensive collaboration with those stakeholders who rely on the services of the company and who are affected by its operations. Operations have an impact throughout the country and on all its inhabitants. Isavia has analysed over a hundred stakeholders – these can be classified as customers, employees, the community, the authorities and suppliers.
In autumn 2018, the company hired a consultancy company to interview a sample of stakeholders from the five stakeholder groups identified by Isavia, i.e. customers, employees, authorities, suppliers and communities surrounding the company’s airports. Interviews were conducted to discuss topics which stakeholders deemed to be of particular importance for their co-operation with the company, their expectations of the company and their assessment of co-operation with Isavia. During that time, the findings were presented to the company’s Executive Board and discussed with a view to selecting objectives in this field for 2019. Isavia experts analysed the findings in accordance with the company’s strategical priorities and identified the most important aspects from that perspective. The focus was on aspects deemed important as regards the content of the report and as regards selecting objectives and improvement projects.
For the year 2020, no separate stakeholder interviews were conducted. Instead, a customer survey was carried out where a broad sample of the company’s B2B customers was targeted. The results of such survey, together with Isavia employee analysis of the newest points of focus of the aviation sector in the field, developments in the legal framework, the main criteria in CSR reporting, comparisons with leading companies and issues that groups from the company’s stakeholder environment have pointed out, were the basis for the Executive Board’s examination of the most important aspects in Isavia’s environment. The Executive Board reached the conclusion that the importance of two aspects had been underestimated. It was believed that reiterating the importance of services was necessary and that digital technology and automation should receive increased weight. These are aspects that are of great importance for Isavia and its largest customers.
Isavia updates its materiality analysis in social responsibility in accordance with the Reporting Principles of the GRI 101 Foundation Standard.