Isavia focuses on extensive consultation with those stakeholders who rely on its services and who are affected by its operations. Operations have an impact throughout Iceland and on all its inhabitants. Isavia has analysed over a hundred stakeholders, which can be classified under five categories: customers, employees, the community, the authorities and suppliers.
In order to find out what stakeholders consider to be the most important issues and topics as regards the company’s social responsibility, Isavia has conducted various interviews and studies over recent years. We continued to work on this basis last year, while paying particular attention to aspects that our stakeholders indicated as being important.
The operations of Keflavík International Airport are diverse, and Isavia enjoys good co-operation with the many stakeholders working in the various fields of aviation operations. The company’s main customers are: aircraft operators using airports and flight navigation areas, operators at airports (such as flight services entities, shops, restaurants, car rentals and coach service companies) and, last but not least, passengers. Communication with users and operators happens first and foremost during regular meetings. Communication with passengers takes the form of direct interactions with the company’s employees at airports, traditional communication means and regular customer surveys. There is particular focus on working closely with check-in agents and airlines on environmental issues at the airport and with restaurant and shop operators in the terminal to tackle the matter together.
Isavia’s employees and its subsidiaries are a diverse group of people working at different locations around the country. Communication with and between employees happens first and foremost on the company’s intranet; at employee meetings with the CEO, chief officers and other members of management; and at events held by the company. Last year, Workplace was introduced as the company’s intranet to support operations and to better connect employees in these new circumstances. Employees can make status updates across the whole group, share images and videos, connect with colleagues via common interests, retrieve various tools and equipment to use in their work or manage registrations of events and training courses within the company.
Additional information about the categories employees and customers are in their respective chapters.