Keflavik Airport, like all companies around the world, has been affected by the outbreak of Covid-19. We have worked closely with the Directorate of Health in Iceland, the Civil Protection Department and the Chief Epidemiologist to respond to the spread of Covid-19.
TESTING FOR INTERNATIONAL ARRIVALS 15. JUNE
The Government of Iceland has announced that it expects to start easing restrictions on international arrivals to Iceland no later than June 15th 2020. It is expected that travelers will be given the choice of a test for the virus on arrival, proving that they are free of coronavirus infection or a two-week quarantine. Final details of the easing of quarantine requrements and testing of travelers are being defined by a multisector working group.
For more information information visit the website of the government of Iceland.
Travel restrictions that came into effect in March have been extended until June 15th.
To limit the risk of infection at Keflavik Airport and other airports operated by Isavia we have taken various action:
- The frequency of cleaning in air terminals has been increased
- There are more hand sanitizer stands in terminals
- Information videos on actions to prevent contagion are shown on screens in terminals
- Information posters on actions to prevent contagion and appropriate responses to possible infection have been put up in terminals
- Frontline staff have been provided with instructions on how to handle things based on guidelines for staff at international airports sent from the Chief Epidemiologist of the Directorate of Health
- Passengers traveling through Isavia airports with flu symptoms are advised to contact their health clinic or call 1770 (+354 544 4114) and not go to a health facility to seek help
- Planes arriving from high-risk areas are handled in accordance with plans from the Civil Protection Agency and health authorities.
Passengers at Keflavik Airport and other Isavia airports and Isavia customers in general are advised to look for information on Covid-19 and related action to it at www.covid.is/english an information webpage set up by the Civil Protection Agency and the Directorate of Health.
Service areas in the air terminal
The opening hours of restaurants and shops have been limited due to the reduction in the number of flights. In the main shopping area, the Duty Free Store and Mathús (House of Food, self-service restaurant) are always open when flights are on schedule. Passengers can therefore be sure to always have access to some food service to either dine in or take away. Some shops are open in the mornings and in the afternoon depending on flight schedules but unfortunately many have closed for the time being. We sincerely apologise for any inconvenience that this may cause.
It should be pointed out that Icelandair hands out water bottles to all passengers when boarding. On long-haul flights the airline serves food that has been packed under the strictest safety conditions. Passengers may take snacks with them from the air terminal.
Due to reduced travelling scheduled bus fares are very limited to and from Keflavik international airport. For more information see below the websites of the airport coach operators. Car rental operators have reduced their opening hours in the Air Terminal. We request that passengers intending to use such services to contact the car rental in question directly to find out about opening hours.
We encourage passengers to book parking slots on our website and receive a QR code sent to their phone to use to get in and out the gates. This will minimise physical contact when driving into and out of parking areas. Valet – car park services will be temporarily unavailable; this will remain in effect until 1 June 2020. This is done to ensure the safety of passengers and staff due to the Covid-19 virus. We encourage those who are dropping off or collecting passengers at the airport to take advantage of the fact that the first 15 minutes in short-term parking areas are free at departures and arrivals.
FREQUENTLY ASKED QUESTIONS:
Yes, the airport is always open. Airline check-ins usually open two hours before flights. Security control is open when flights are on schedule.
Yes, parking slot bookings can be cancelled with 48 hours’ notice and the fee will then be refunded. All enquiries relating to refunds of pre-paid parking slots are to be sent to email@example.com and we will seek to respond as soon as possible.
Waits at security control are inevitable and we encourage passengers to come to the Airport in good time.
The airport still offers services for passengers who need special assistance. It is important to notify the aircraft operator, his agent or travel agent about your need for assistance at least 48 hours prior to the scheduled departure time.
No, you do not need to wear a mask when you pass through the air terminal. We nevertheless encourage staff to employ common hygiene practices, i.e. wash hands with soap and to use the sanitizers that have been installed in the terminal.
Passengers are advised to contact their health clinic or call 1770 (+354 544 4114) to obtain information on what to do next. Do not go to health facility waiting rooms to obtain help. Information on quarantines can also be found on the website www.covid.is
Information about travel restrictions imposed for the Schengen Area and the European Union can be found the website of the Directorate of immigration.
Only Icelandair has a sales office in the departures lounge, all others must use their telephone or a computer.
Yes, the minister of Health has issued that all passengers regardless of nationality have to be quarantined for 14 days when arriving to Iceland. See more information on the website of the government of Iceland
Yes, the government of Iceland has implemented the travel restrictions imposed for the Schengen Area and the European Union. See more information on the website of the government of Iceland.