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LOST LUGGAGE OR ITEMS

LOST LUGGAGE

If your luggage has not reached its destination, please contact:

Icelandair handles:

Airport Associates handles:

ACE handling handles:
IcelandairWOW airEdelweiss
Air GreenlandAir Baltic
Air Iceland ConnectAir Canada
Atlantic AirwaysAmerican Airlines
AustrianBritish Airways
Czech AirlinesDelta
FinnairEasyjet
LufthansaEurowings
Primera AirFlyNiki
SASGermania
Travel ServiceIberia Express
United AirlinesNorwegian

TUI (Thomson)
Transavia

Vueling
Wizz Air

Icelandair
Tel: +354 425 0226
Email: 

baggage@icelandair.is


Airport Associates
Tel: +354 420 0750
Email:
baggage@airportassociates.com


Opening Hours between 8:00 and 17:00 all weekdays

ACE Handling
Tel: +354 626 0033
Email: 
arrivals@acehandling.org


Opening Hours between 8:00 and 17:00 all weekdays

LOST ITEMS

  • At the airport, all items lost at the airport are handled by Securitas on behalf of Isavia, the operator of Keflavik Airport.
  • On board the aircraft, all items lost on board the aircraft are handled by the airline’s handling company.

ITEMS LOST AT KEFLAVIK AIRPORT 

All items that are lost at the airport and found by our staff are stored by Securitas where they are registered into lost and found database. Please claim lost property by visiting www.missingx.com. There you can see if your item was found at the airport. Securitas needs to verify the owner of the item and will deliver it to the rightful owner.

It may take 24-48 hours to register a lost item, but we keep all unclaimed items for up to 2 months. Our Lost & Found service is open from 08:00 to 16:00 every day.

ITEMS LOST ON BOARD AIRCRAFT

If you have lost an item on board a WOW air or Icelandair aircraft, please contact their respective handling companies at Keflavik Airport.

These companies’ service desks are in the arrival hall (at gates 10-11).

If you have lost an item on board an aircraft of any other airline than Icelandair or Wow air, please contact the airline or their handling company at the airport. Please note that such items will not be left in Iceland.