LOST LUGGAGE OR ITEMS

8LOST LUGGAGE

If your luggage has not reached its destination, please contact:

IGS handles:

Airport Associates handles:

ACE Handling handles:
IcelandairWOW airAir Canada
Air GreenlandAir BalticEdelweiss
Air Iceland ConnectBritish AirwaysTransavia
Atlantic AirwaysDelta
AustrianEasyjet
Czech AirlinesEurowings
FinnairFlyNiki
LufthansaGermania
Primera AirIberia Express
SASNorwegian
Travel ServiceVueling
Wizz Air

IGS Ground Services
Tel: +354 425 0226
Email: 

baggage@icelandair.is


Airport Associates
Tel: +354 420 0750
Email:
baggage@airportassociates.com


Opening Hours between 8:00 and 17:00 all weekdays

ACE Handling
Tel: +354 626 0033
Email: 
arrivals@acehandling.org


Opening Hours between 8:00 and 17:00 all weekdays

LOST ITEMS

  • At the airport, all items lost at the airport are handled by Securitas on behalf of Isavia, the operator of Keflavik Airport.
  • Onboard the aircraft, all items lost onboard the aircraft are handled by the airline’s handling company.

ITEMS LOST AT KEFLAVIK AIRPORT 

All items that are lost at the airport and found by our staff are stored by Securitas where they are registered into lost and found database. Please claim lost property by visiting www.missingx.com. There you can see if your item was found at the airport. Securitas needs to verify the owner of the item and will deliver it to the rightful owner.

It may take 24-48 hours to register a lost item, but we keep all unclaimed items for up to 2 months. Our Lost & Found service is open from 08:00 to 16:00 every day.

ITEMS LOST ONBOARD AIRCRAFT

If you have lost an item onboard a WOW air or Icelandair aircraft, please contact their respective handling companies at Keflavik Airport.

These companies’ service desks are in the arrival hall (at gates 10-11).

If you have lost an item onboard an aircraft of any other airline than Icelandair or Wow air, please contact the airline or their handling company at the airport. Please note that such items will not be left in Iceland.


For any items lost before 1 January 2018, please send an e-mail to sli@logreglan.is