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Chatbot sends information on domestic flights

Chatbot sends information on domestic flights

Passengers travelling through the airports in Reykjavík, Akureyri, Egilsstaðir and Ísafjörður can now get information on booked flights sent to them by chatbot on Facebook Messenger. The passengers can get information on the flights in real time and each step of their trip is specified until the aircraft lands at the destination. To begin with, information on the flights of Air Iceland Connect will be sent. It is hoped that Flugfélagið Ernir will join in later.

The service is developed in co-operation with the Irish company AirChat that uses AI to get the information to consumers. The service is the same as has been available since 2018 for passengers travelling through Keflavík Airport. Numerous airports internationally have taken advantage of such solutions with increased focus on digital services and AI.

“Isavia has always wanted to provide passengers with easy access to necessary information about their travel and to do so in as simple a manner as possible.,” says Sigrún Björk Jakobsdóttir, Managing Director of Isavia Regional Airports, a subsidiary of Isavia. “The company has a clear policy of ensuring that the latest digital technology becomes a part of our customers’ travels and this change is an important step in that direction.”

"We are delighted Isavia have expanded their AirChat service across their regional airports," says Paul Brugger, CEO of AirChat. "The new service is a unique, three way collaboration between Isavia, Air Iceland Connect and AirChat with the passengers experience foremost. The importance of timely passenger communication and information is key, now more than ever, as passengers adapt to the "new normal" of aviation."