Isavia is dedicated to protecting your privacy. Isavia does not collect and use any more of your personal data than is necessary. By using Isavia´s services you accept our processing of your personal data to the point that is necessary for providing the service.
Isavia processes your personal data in accordance with Icelandic data protection law
This Privacy notice explains how Isavia collects and uses your personal data when using the Website and with CCTV in Keflavik Airport. It also describes your rights towards us and how to exercise them. You are also welcome to contact us on matters of privacy and data protection by sending an e-mail to personuvernd@isavia.is.
Information you give us
You may directly or indirectly provide us with information about yourself, such as when you make use of any of our services through our web site, contact us via our web portals. This information may be:
- Personal contact information – name, address, e-mail address, telephone number etc.
- Payment information – credit and debit card data
Information we collect about you
When you use our services (for example when you book a parking space or get notification on flights via social media) we may collect the following information:
- Personal and contact information – name, e-mail address, phone number etc.
- Information on goods and services – Information about the goods and services you purchase from us
- Financial information – for example negative payment remarks
- Historical information – Your purchase, payment and credit acceptance history
- Information about interaction between you and Isavia – Information on interaction via Isavia´s web site
- Device information – IP address, language settings, browser settings, time zone settings etc.
- Geographical information – Your geographical location
| Cookies | Name | Purpose |
| Google Analytics | _ga _gat _gid nmstat | These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. Read Google's overview of privacy and safeguarding data |
| Accessibility settings | userstyles | Cookies used to configure the best accessibility settings to the web for users with reading difficulties, f. ex. dyslexia and visual impairment. |
| Siteimprove | siteimproveses nmstat sz_notrack | Cookies used to help the website perform at it's best, for example improving accessibility, SEO, content quality, security issues. More information about how Siteimprove collects data. |
| Facebook Advertising | fr _fbp | This cookie will help deliver our advertising to users who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising. Read how Facebook collects data. |
Allowing cookies is not strictly necessary for the Website to work, but doing so will provide you with a better browsing experience. These cookies are placed as the default, but you can delete or block these cookies. If you do some features may not work as intended. If you indicate your approval by clicking ‘I understand’ on the cookies banner, we will receive all cookies from the Website.
If you would like to change your cookie preferences in your browser, you may do so in the following ways:
All the information Isavia collects is used to provide and improve its services. We only collect information which is necessary to fulfil our contractual obligations or to reply to your queries.
Isavia only shares information with third parties for processing purposes for the purposes mentioned here.
Isavia stores the information in a secure way in accordance with its procedure for each processing.
It varies how long we keep your information. Isavia must preserve the materials produced in the course of its work for 30 years, in accordance with the Public Archives Act No. 77/2014, and then submit them to the National Archives. This applies to enquiries regarding the Freedom of Information Act as well as all queries received through our web portals. Other personal information is only stored as long as is necessary and after that the information is deleted in accordance with Isavia´s internal procedures.
Isavia operates a surveillance system in Keflavik Airport. When Isavia processes personal data from the system, Isavia is the controller for that processing.
The main purpose of the surveillance is safety, safeguarding assests and aviation security. The footage from the system can also be used to supervise the utilization of buildings and its development and for staff training. When footage is used for purposes other than security, safeguarding assets and aviation security, we strive to ensure that individuals are not identifiable. Isavia's lawful justification to process personal data generated from surveillance system is a legal obligation that rests on Isavia, i.a. due to aviation security and, on the other hand,
Isavia's legitimate interests in maintaining security, asset management, promoting the development of the airport, improving services and training staff. Footage is accessible to a narrow group of Isavia staff.
A processor may receive limited access due to bug analysis and updates (Dallmeier). Footage with information about an accident or a criminal act can be handed over to the police. Footage can also be handed over to an insurance company if it is necessary for an insurance case.
In most cases you can see persons and their activities who have passed through the monitored area on the footage from the monitoring. You have the right to view footage in which you can be identified.
You also have the right to receive a copy of such footage provided that it does not infringe the rights and freedoms of others.
The footage is stored for 30 days except in limited cases when law allows for a longer storage period.
It is pointed out that other operators at the airport may also use surveillance system in their operations which is not the responsibility of Isavia
According to data protection law you have the right to know about and access the information we have on you. You also have the right to correct inaccurate or incomplete information about yourself, have the information forwarded to a third party or have them erased. For further information or request, please contact the data protection officer personuvernd@isavia.is