Keflavik among Europe‘s best airports
Airports Council International (ACI) announced yesterday, February 19, the recipients of the 2013 Airport Service Quality (ASQ) Awards. As the industry’s most comprehensive customer service benchmarking tool, the ACI ASQ survey reliably captures passengers’ immediate appraisal from check-in through departure at the gate at more than 285 airports. These awards represent passengers’ views on 34 key service indicators and are an objective and accurate indicator of the top world-wide performing airports.
According to the ASQ survey, Keflavik Airport is the fourth best airport in Europe in 2013. Keflavik Airport has twice been awarded as the best airport in Europe, in 2009 and in 2011 as the best airport with under two million passengers. The results for 2013 as well as the previous results confirm that Keflavik Airport is among the best airports in Europe.
Passenger growth has been extensive at the airport and was 15.6% in 2013 compared to 2012. With so much increase in traffic, it is a challenging task to keep the airports service on a top level. The key to this success is good cooperation between the airport operator, service providers at the airport, airlines, ground handlers and all those who work together servicing the passengers at Keflavik Airport.