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Services for passengers with a disability and/or reduced mobility

PRM, which stands for „Passengers with Reduced Mobility“, is one of the names used to describe the free service European airports are legally bound to offer passengers with a disability and/or reduced mobility. This service is also kown under a variety of other names, e.g. „Special Assistance“, „Mobility“ and „Wheelchair service“.

It is important to notify the aircraft operator, his agent or travel agent about your need for assistance at least 48 hours prior to the scheduled departure time. Your best option is to order the service when booking your ticket. If, however, you forget to do so, or if a particular service requirement is not on offer in the booking process, you should contact the airline by telephone or e-mail. It is important to notify the aircraft operator,  or travel agent about your need for assistance at least 48 hours prior to the scheduled departure time.

It is the aircraft operator’s responsibility to send your request to PRM services at least 36 hours prior to the scheduled departure time of your flight. The airline with which you travel will book PRM services at both the departure and arrivals airport terminals for your trip. If the service request is not sent to the airport within this deadline, there may be a delay in service provision.

PRM services at KEF

PRM passengers are offered the assistance of trained staff free of charge. The following is an overview of the main aspects of the service and questions that may arise.

PRM stands for “Persons with Reduced Mobility”, which is an umbrella term referring to individuals with a disability and/or impaired mobility who need help getting around an airport and out of, or into, an aircraft.

Airline contact information

Special assistance with the following airlines who fly to and from Keflavík.

Special assistance - Lufthansa

Tel:

+354 800-7556 

+49 (0)800-838-4267